CHRISTMAS ORDER INFO! Orders in after the following dates can not be guaranteed to arrive in time for Christmas.
(UK- Dec 20th, Europe December 13th, US December 5th) ALL Orders will be shipped within 48 hours of order (beginning Nov 26)
We can not be held responsible for items leaving our shop in time if they are held up due to customs, weather or postal issues in your home country. We will do all we can to get it there in time :) International Christmas orders will be shipped Royal Mail International Standard/ Airmail. This usually takes 7-14 days to arrive but may take longer over Christmas. This does not include tracking, If you would like tracking please purchase tracking as a separate item! There is not a faster international shipping option without shipping starting at £20.
We ship within 7 days of receiving an order. Custom orders and wholesale orders will come with an estimated shipping schedule. We use Royal Mail and UPS as our primary means of shipping, if you have a request for another service, please email us prior to ordering.
Many of the items we sell are delicate and fragile. These items will only ship insured. If by rare chance you are unhappy with your purchase or something is damaged in shipping, please let us know and we will do what we can to make it right.
We may request an item be returned before we issue a refund. We do not offer refunds on custom orders, exploded skulls or skull mounts under any circumstances. These items are very complex to ship. We take great care to package and ship them safely and do not cut corners. Sometimes hardware or a piece of bone comes loose and we will work with you to make the adjustments needed to put it back together. In the event an item is destroyed, we would be happy to help you file an insurance claim for a refund.
Overall, we are nice people, we will do our best to make things right and help and we take care and pride in all we do. Let's work together :) Please email to inquire about options for international shipping.
Heather & Greg